Integrations #

The Bird SDK can supplement existing customer support flows, allowing customer support to respond to the user right away, with better information about the issues.

Intercom #

The following configuration will open Intercom and auto-send the Bird session link to customer support via Intercom after a session was uploaded.

window.birdeatsbug.setOptions({
	/* ...otherOptions, */
	integrations: {
		intercom: true,
	},
})

To allow users to submit an issue instantly to Intercom without the need to manually record a reproduction of what happened, as described here, enable Instant Replay.

Zendesk #

The following configuration will open Zendesk and will auto-send the Bird session link after successful session upload.

window.birdeatsbug.setOptions({
	/* ...otherOptions, */
	integrations: {
		zendesk: true,
	},
})

To allow users to submit an issue instantly to Zendesk without the need to manually record a reproduction of what happened, as described here, enable Instant Replay.